Email us
Response time
We typically respond within 24 hours on business days.
Common questions
How do I cancel my subscription?
Go to Dashboard > Billing > Cancel. You keep full access until the end of your current billing period.
How do I request a refund?
Email support@protectedai.io within 30 days of your annual payment. Monthly plans are non-refundable. See our full refund policy.
How do I delete my account?
Go to Dashboard > Account > Delete account. Your account enters a 30-day grace period before permanent deletion.
The extension isn’t working on a platform.
Try refreshing the page. If the issue persists, email us at support@protectedai.io with the platform name and a screenshot.
How do I add or remove team members?
Go to Dashboard > Team > Invite or remove members. Only admins can manage team membership.
I forgot my password.
Use the "Forgot password" link on the sign-in page. If you don't receive the email, check spam or contact us.