ProtectedAI
protectedai.io/terms

Terms of Service

Last updated: March 2026·support@protectedai.io·Privacy Policy →

1. Acceptance of Terms

By creating an account or using the ProtectedAI service, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, do not use the service.

These Terms constitute a legally binding agreement between you and ProtectedAI ("we", "us", "our").

2. Description of Service

ProtectedAI provides a Chrome browser extension and associated backend services that detect and anonymize sensitive information in text before it is submitted to third-party AI platforms such as ChatGPT, Claude, and Gemini.

The service does not store the content of the text you submit. All anonymization processing happens in memory and the original text is discarded immediately after the anonymized version is returned to you.

3. Eligibility

To use ProtectedAI, you must:

  • Be at least 18 years of age.
  • Have the legal capacity to enter into a binding agreement in your jurisdiction.
  • Not be prohibited from using the service under any applicable law.

The service is available for both personal and commercial use. You are responsible for complying with all laws and regulations applicable to your use of the service in your jurisdiction.

4. Account Types

Individual Account

  • Designed for personal use.
  • Includes 1 seat (single user only).
  • Full access to all anonymization features.

Business Account

  • Designed for teams and organizations.
  • Includes up to 10 seats by default.
  • Includes team management: user invitations, role assignment (admin / member), and centralized settings.
  • The first user to register a Business account is automatically assigned the admin role.

5. Account Registration and Security

When you register, you agree to:

  • Provide accurate and complete information.
  • Keep your login credentials confidential.
  • Not share your account access beyond what your account type permits.
  • Notify us immediately at support@protectedai.io if you become aware of any unauthorized access to your account.

You are responsible for all activity that occurs under your account. ProtectedAI is not liable for any loss or damage arising from your failure to maintain the security of your credentials.

6. Free Trial and Account Lifecycle

Free Trial

  • New accounts receive a 14-day free trial with full access to all features.
  • No credit card is required to start the trial.

Grace Period

  • Upon expiration of the trial, accounts enter a 3-day grace period with full access.
  • You will be notified by email before and during the grace period.

Account Suspension

  • After the grace period ends, access is suspended until reactivation.
  • To reactivate, contact support@protectedai.io. Automated reactivation via payment will be available in a future update.

Data After Expiration

  • Account data is retained for up to 90 days after expiration to allow reactivation.
  • After that period, you may request deletion by contacting support@protectedai.io.

7. Acceptable Use

You agree not to:

  • Use the service for any illegal, fraudulent, or unauthorized purpose.
  • Attempt to access data belonging to other users or companies.
  • Reverse engineer, decompile, or attempt to derive the source code of any part of the service.
  • Use the service to process personal data of third parties without their explicit consent.
  • Automate use of the service in ways not intended by its design (e.g., scraping, bots).
  • Resell, sublicense, or grant third parties access to the service beyond what your account type permits.
  • Attempt to circumvent, disable, or interfere with security features of the service.
  • Use the service in a way that could damage, overburden, or impair its infrastructure.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Specifically, ProtectedAI does not warrant that:

  • The service will be available without interruption or free from errors.
  • The service will meet your specific requirements.
  • The anonymization engine will detect 100% of sensitive information in every input.

You are responsible for reviewing the anonymized text before submitting it to any AI platform. ProtectedAI is not liable for sensitive information that the anonymization engine fails to detect.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROTECTEDAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL PROTECTEDAI'S TOTAL LIABILITY EXCEED THE AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR USD $100.00 IF NO SUCH PAYMENTS HAVE BEEN MADE.

10. Important Notice Regarding Regulated Industries

HIPAA Notice

ProtectedAI has not entered into a Business Associate Agreement (BAA) and does not currently operate as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). No BAA is available at this time.

You must not use ProtectedAI to process Protected Health Information (PHI) as defined under HIPAA without a valid, executed BAA with ProtectedAI.

Users in regulated industries — including healthcare, finance, and legal services — are solely responsible for evaluating whether their use of this service complies with all applicable regulations before using it. ProtectedAI makes no representations regarding compliance with HIPAA, HITECH, PCI-DSS, or any other sector-specific framework. ProtectedAI assumes no liability for regulatory non-compliance resulting from a user's decision to use this service.

11. Intellectual Property

ProtectedAI's Property

The service, including its software, algorithms, design, trademarks, and all related technology, is the exclusive property of ProtectedAI. These Terms do not grant you any ownership rights in the service. You receive a limited, non-exclusive, non-transferable license to use the service as permitted by these Terms.

Your Content

You retain all rights to the content you process through the service. By using the service, you grant ProtectedAI a limited, temporary license to process your content solely to provide the anonymization service. This license ends immediately upon processing.

12. Termination

Termination by You

You may terminate your account at any time by contacting support@protectedai.io. Your data will be deleted within 30 days.

Termination by ProtectedAI

ProtectedAI reserves the right to suspend or terminate your account, with or without prior notice, if:

  • You violate any provision of these Terms.
  • Your use causes harm or risk to ProtectedAI, other users, or third parties.
  • We are required to do so by law or court order.

Serious violations — including illegal activity or unauthorized access to other users' data — may result in immediate termination without notice.

13. Modifications to These Terms

ProtectedAI reserves the right to modify these Terms at any time. We will notify you by email at least 30 days before material changes take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of Colombia as the provisional jurisdiction pending formal legal incorporation. Any dispute will be submitted to the competent courts of Colombia.

This section will be updated with the definitive jurisdiction upon formal incorporation of the legal entity.

15. Contact